Template — not legal advice.
This document is a starting template intended for legal review before you go live with paying clients. Placeholders are shown in square brackets like [LEGAL ENTITY TO BE CONFIRMED]. Replace those, then have a lawyer in your jurisdiction sign it off.
These terms govern your individual use of ResponseCore. They sit alongside the agreement between your organisation and us, which is separate. By signing in you confirm you have read and agree to these terms.
1. Your account
- Your account is personal. Do not share your password or NFC sign-in tag with anyone.
- Use a strong password. We recommend enrolling a passkey (Face ID / fingerprint) on the devices you use.
- You are responsible for activity carried out under your account — this is what makes the audit trail meaningful.
- Tell your administrator immediately if you suspect someone else has accessed your account, or if your NFC tag is lost.
2. Acceptable use
Do not:
- Use the service for anything other than your organisation's authorised inventory work.
- Falsify records, tamper with audit logs, or attempt to delete records you should not have access to.
- Reverse-engineer, scrape, or attempt to extract data from the service in bulk except via the export tools provided.
- Use the service to handle data your organisation has not authorised — for example, do not enter patient identifying information into free-text fields.
3. Service availability
We aim for high availability but do not guarantee uninterrupted service. We may carry out planned maintenance and will give notice where reasonable. Specific availability commitments, if any, are documented in your organisation's service agreement with us.
4. Data ownership
Your organisation owns the data it enters into ResponseCore. We operate it on your organisation's behalf under a Data Processing Agreement (see /legal/dpa). On termination, we will provide a full export and delete or anonymise the data per the DPA.
5. Suspension and termination
Your administrator can deactivate your account at any time. We can suspend or terminate accounts that breach these terms, that show signs of compromise, or where required by law. We will give notice to your administrator first wherever practical.
6. Limitation of liability
To the extent allowed by law, our liability for individual users is limited. Real commercial liability is set out in your organisation's service agreement with us. We do not exclude or limit liability for things that cannot be excluded by Alberta law — for example, fraud or gross negligence.
7. Governing law
These terms are governed by the laws of the Province of Alberta, Canada, and the federal laws of Canada applicable in Alberta. Disputes will be heard by the courts of Alberta.
8. Changes
We'll bump the version number above and prompt every user to re-accept the new terms on next sign-in when we change anything material. Older versions remain available on request.